Returns & Exchanges

At NEC, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and tagged fashion items. If your new pieces don't fit perfectly or meet your expectations, our streamlined exchange process ensures you find the right style without the stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the original items with all tags attached into their original packaging or a secure mailing bag to ensure they arrive safely.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package to the designated courier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.